1100
Building Confidence in Customers and adapting to the new psychology 

Emmanuel Benardos, General Manager, Food & Beverage, Fairmont Singapore & Swissotel The Stamford, Singapore

1130
The Rebirth of F&B brands – new partnerships and new markets in a changed marketplace

Anurag Bali, Assistant Vice President, Food & Beverage, SEA and Australasia, Shangri-La Group, Hong Kong

1200
FHA Operations Leadership Roundtable:  Best Practices for the reopening, and subsequent operations  

Panellists:
Ray Mond Tan, Head of Global IT, Frasers Hospitality, Singapore
Anurag Bali, Assistant Vice President, Food & Beverage, SEA and Australasia, Shangri-La Group, Hong Kong
Emmanuel Benardos, General Manager, Food & Beverage, Fairmont Singapore & Swissotel The Stamford, Singapore
Christopher Mark, Co-Founder and Culinary Director, Black Sheep Restaurants, Hong Kong 

1245
Lunch Break

1330
Forecasting Demand, and developing a Post COVID CX Strategy

Govinda Singh, Executive Director, Colliers International

1400
Getting Ready for the Rebound, Managing Recovery, and Optimising Revenue  

Stepan Marhoul, Group General Manager, Unlisted Collection, Singapore

1430
FHA Thought Leadership: Finding your way during and after COVID

Panellists:
Marc Steinmeyer, President Director, Tauzia Hotel Management, Indonesia
Tommy Lai, Chief Executive Officer, General Hotel Management Group, Singapore
Stepan Marhoul, Group General Manager, Unlisted Collection, Singapore 

 1500
Afternoon Break

1515
The COVID impact, and next steps for a digital transformation of restaurants

Arrif Ziauden, Chief Executive Officer, The Chope Group, Singapore

1545
Managing the Cash Flow crunch with digital transactions

Panellists:  
Nicki Ramsay, CEO and Founder, Cardup, Singapore
Arrif Ziaudeen, Chief Executive Officer, The Chope Group, Singapore

1615
How to Grow your Business via a Virtual Kitchen

Maximilian Von Poelnitz, Managing Partner, Founder, New Territory Ventures and Spoonful, Hong Kong

1645
Digitally-Enabled Experiential Dining 

Christopher Mark, Co-Founder and Culinary Director, Black Sheep Restaurants, Hong Kong

1715
Panel Discussion: Quantifying the longer term impact on sourcing and procurement strategies 

Panellists:
Dave Pynt, Executive Chef, Burnt Ends, Singapore
Alex Liau, Director of Purchasing, The Westin Singapore and President, Hospitality Purchasing Association Singapore
Henning Wittchen, Regional Director, Procurement & HQ Projects, SPC Korea, Paris Baguette, Singapore
Martin Cahill, Executive Chef, The Fullerton Hotel, Singapore

1815
End of Conference Day 1

1100
COVID-19 and F&B Manufacturing – Leveraging New Frontiers and Advancing to i4.0

Dato’ Seri Douglas Foo, President of Singapore Manufacturing Federation (SMF), Nominated Member of Parliament of Singapore

1130
Managing Supply Chain Disruptions in Food Services During and After COVID 2019

Michael Tan, Chief Executive Officer, Singapore Productivity Centre, Executive Director, Singapore Productivity Association

1200
Singapore Manufacturers’ Think Tank:
Revamped Commercial Strategies for Resilient Manufacturing and Food Supply

Moderator:
Matt Kovac, Executive Director, Food Industry Asia, Singapore

Panellists:
Kevin Lim, Associate Manager, Leong Guan Food Manufacturer, Singapore
Sunny Koh, Managing Director, Chinatown Food Corporation, Singapore
Ong Bee Chip, Managing Director, Golden Bridge Foods Manufacturing, Singapore
Ang Khim Wee, Head of Business Development, Lim Kee Food Manufacturing, Singapore
John Cheng, Director, Innovate 360, Business Development Director, Cheng Yew Heng Candy Factory, Singapore

1245
Lunch Break

1330
Case Study: Enabling Trade through Sustainable Supply Chains

Megan Willis, Sustainability Director, Cocoa and Chocolate APAC, Cargill, Singapore

1400
Supply Chain Technologies Gaining Prominence Post COVID

Please contact jonathan.kiang@informa.com for speaking opportunity

1430
Case Study: Reworking Supply Chain Partnerships and Business Operations Amidst COVID

Woon Tien Yuan, Director, Killiney Kopitiam, Singapore

1500
Afternoon Break

1515
The Game Changer: Online Food Retailing During and After COVID

Richard Ruddy, Chief Retail Officer and Head of Grocery, Lazada, Singapore

1545
Adding Value to the Brick-and-Mortar Presence for Grocery

Sireethorn Satchatippavarn, Head of Strategy and Innovation, Central Food Retail Group, Thailand

1615
Leveraging E-Commerce Platforms to Progress Retail Market Access

Please contact jonathan.kiang@informa.com for speaking opportunity

1645
Case Study: An E-Retail Strategy for F&B Manufacturers

Anatole Rousseau, Head of E-commerce – Asia, Africa, Middle East and ANZ, Barilla Group, Singapore

1715
Global Online Convenience Stores Case Study: U.S. and Asia’s Fresh Foods and Vegetables Supply

Ruth McLennan, South East Asia Commercial Director Fresh Produce and Bakery, Dairy Farm Group, Singapore

1745
How Next-Gen Delivery Services Are Shaping Demand in Our Food Marketplace

Pedram Assadi, Chief Operating Officer, APAC, FoodPanda, Singapore

1815
End of Conference Day 1